KelraUpdated September 14, 2026.
Contact support@kelra.net. Include your app version, iOS version, device model, and a description of the problem. Please do not send student work, student names, passwords, or purchase tokens.
Free drafts are unavailable
Check your connection and retry on a physical supported iPhone or iPad. The sample is ten one-time individual drafts per installation, not a monthly allowance. An uncertain balance is not a reset. An unchanged successful request can recover its result within the 24-hour retry window without spending another draft.
Pro is not recognized
Use Restore Purchases and check the Apple Account that made the purchase. A server verification outage can temporarily prevent AI access. Do not buy a second subscription to fix this. Your saved local work remains available.
Cancel or request a refund
Open iPhone Settings → your Apple Account → Subscriptions to manage Pro. Deleting the app does not cancel it. Request refunds through Apple.
Classroom connection
Open More → LMS connections → Google Classroom. Your school may restrict access. Disconnecting does not delete work already imported into Kelra. Confirm the account and permissions before importing or publishing draft grades.
Data and privacy
Kelra stores your workspace locally and does not currently offer account-based cloud recovery. Manage exports and device backups separately. See the Privacy Policy and Terms of Use.